Privacy Policy

OPEN CLEANING CO. (including Open , Inc. . and its affiliates) respects your privacy and is committed to protect the personal information of its users - property managers, service providers, collaborators and other visitors browsing the OPEN CLEANING CO. Software (“Users”) as well as affiliates, influencers and other collaborators interacting with OPEN CLEANING CO.. This Privacy Policy governs your use of the OPEN CLEANING CO. Software from the website, the mobile applications, the API, or any integration (collectively referred to as the “OPEN CLEANING CO. Software”). We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the OPEN CLEANING CO. Software. This Policy explains our privacy practices for the OPEN CLEANING CO. Software and services provided by OPEN CLEANING CO. as well as privacy practices that apply to affiliates, influencers and other collaborators who are individuals. By accessing and/or using the OPEN CLEANING CO. Software and its related sites, applications, services, goods and/or registering for a OPEN CLEANING CO. account and/or using it as a collaborator to share comments on a specific project and/or registering to our affiliate or influencer or similar program, you agree to the terms and conditions of this Policy, including to our collection, use, disclosure, processing and retention of personal information. You can also learn how to limit sharing of information in this Policy.

1. Information We Collect

When you register to the OPEN CLEANING CO. Software, use it, complete forms, or use it as collaborator, and/or and/or register to our affiliate or influencer or similar program, we ask you to provide certain personal information, including a valid email address. We will also ask you to provide or otherwise collect additional information that you provide us, such as, your profile details, physical address or billing information, telephone number or other contact details, financial information (such as payment method and credit card number), taxpayer information and forms, any additional information as required by applicable laws, as mutually requested by Users and Service providers, or as required to provide the OPEN CLEANING CO. Software and its related features. We also collect information about your communications with OPEN CLEANING CO. as well as communication with other users of OPEN CLEANING CO..

We don’t collect information while you access, browse, view or otherwise use the OPEN CLEANING CO. Software. We use that information to enhance user experience, personalize your browsing experience as well as monitor the OPEN CLEANING CO. Software for preventing fraud and providing features to Users and Service Providers.

Once you register, your information may be made visible to OPEN CLEANING CO. Software staff as needed to work on your behalf. This information includes information needed by a Service Provider to fulfill a Service Request or information needed by a User to make a Service request. Whenever possible and permitted by law, you may remove information from your profile. By default, in order to protect your privacy, OPEN CLEANING CO. shall limit the information available to other parties to that which is generally considered necessary to use the OPEN CLEANING CO. Software, make Service Requests, accept Service Requests, fulfill a Service request, or to use another feature in the software

2. How Do We Collect Information?

Information provided by you - You directly provide us with most of the information we collect. You do this by filling out the booking registration details on the OPEN CLEANING CO. Software, adding information to your account, or tracking information using the OPEN CLEANING CO. Software. This can include information about Service Providers and their services, service requestor past history, To Do lists, ratings and feedback and anything you choose to add to your user profile.

Information we collect when you use the OPEN CLEANING CO. Software - We collect technical information indirectly and automatically through our systems.

We use information we collect from other sources - We don’t receive information from third party vendors and/or other commercially available sources, such as:

Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalize your experience as well as from advertising and marketing partners in order to manage and measure our campaigns.
Advertising and marketing partners in order to monitor, manage and measure our campaigns.
We also don’t receive certain information about you, if you are invited to OPEN CLEANING CO. by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with the terms of this Privacy Policy.

3. How Do We Use The Information Collected?

Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:

you have provided your consent for us to use your personal information for a specific purpose;
our use of your personal information is necessary to perform a contract, confirm work completion or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

We will use your personal information for the following purposes:

to provide you with quality service and security, to operate the OPEN CLEANING CO. Software, to perform our obligations to you and to develop and improve our service. For example, we use the information collected from you to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other users, provide customer support and contact you from time to time. The information helps us to develop and improve our services to you, to understand and analyse your preferences and performance and to customize and personalize your experience .
to prevent fraud and ensure safety. For example, we use your information to track and prevent fraudulent activities and other inappropriate activities and, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, enforce our Terms of Service and comply with applicable laws. We conduct certain behavioural analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to OPEN CLEANING CO., other users, our community, or third parties, automated processes may restrict or limit your ability to use OPEN CLEANING CO.. If you would like to challenge any such decision, please contact us at privacy@OPEN CLEANING CO..com.
to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
to promote and advertise the OPEN CLEANING CO. Software. For example, we use the information collected from you for the purpose of sending direct text messages (as detailed below), to show you information that may be of interest to you, to organize and facilitate your service request, contests or other promotional activities or events.
to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct marketing:

We use your personal information to send you direct marketing communications about our products, services or promotions from OPEN CLEANING CO. that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.
Our processing of your personal information for marketing purposes is based on our legitimate interest, or on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication or by sending an email to SUPPORT@OPENMAID.CO.
We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

4. How Long Do We Keep Personal Information?

We apply a general rule of keeping personal information only for as long as is required to fulfill the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:

as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our OPEN CLEANING CO. Software terms and take other actions as permitted by law.

5. Children Under the Age of 18

Our OPEN CLEANING CO. Software is not intended for children under 18 years of age. No one under age 18 should provide any personal information to or on the OPEN CLEANING CO. Software. We do not knowingly collect personal information from children under 18. Parents and guardians should at all times supervise their children's activities. If we learn we have collected or received personal information from a child under 18, we will delete that personal information. If you believe we might have any information from or about a child under 18, please contact us at legal@OPEN CLEANING CO..com

6. Sharing Personal Information with Third Parties

We do not sell or rent your personal information to third parties for their marketing purposes.

We do share your personal information with third parties as detailed below:

We share personal information with service providers that provide us with services for the purpose of operating the OPEN CLEANING CO.

We share personal information to law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of OPEN CLEANING CO., our customers, or the public;

We share personal information with payment processors, fraud detection agencies and similar third parties for the purpose of facilitating payments done via the OPEN CLEANING CO. Software and securing the OPEN CLEANING CO. Software and protecting it against fraud, unauthorized transactions (such as money laundering), claims or other liabilities;

We share personal information to help facilitate interactions between Users. For example, if you request a service we may share certain limited information about you (such as the fact it is your first purchase on OPEN CLEANING CO.) with the Service Provider to ensure the services you receive will fit your needs; such sharing of information is limited in scope, will not include personal identifying information (PII) wherever possible;.

This OPEN CLEANING CO. Software is also protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply with respect to data collected by reCAPTCHA. The use of Google reCAPTCHA is required in order to prevent fraud and misuse of the OPEN CLEANING CO. Software by use of automated machines. To learn more, please see Google's privacy policy.

Where We Store Your Personal Information

Some of the personal information you provide to us will be stored or processed and will not be located in other jurisdictions,,whose laws may differ from the jurisdiction in which you live. Whether to third parties or internally, any transfers of personal information from the European Economic Area (“EEA”) to countries not deemed to provide an adequate level of data protection are governed by European Union (EU) standard contractual clauses and/or equivalent data transfer regulations to protect the security and confidentiality of personal information. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.

7. Cookies

We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance and for marketing purposes.

Why we use cookies

A cookie is a piece of information (text file) stored on your device. When you visit our site, we set our own cookies (called first-party cookies) to store information on your device, such as your language preferences or login information. We also use 3rd-party cookies, which are cookies set by our partners (such as Facebook, Google, etc.).

The duration of a cookie depends on its function. “Session cookies” are only active during your online session, while “persistent cookies” will stay active on your device after closing your browser.

Blocking or deleting cookies from your browser

Find more information about deleting or controlling cookies at www.aboutcookies.org. (Note that this website is a third-party website. Therefore, we cannot ensure its accuracy, completeness or availability).

It is also possible to set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. You can do this through the browser settings page of the browser you use.

We may update our Privacy Policy with respect to cookies in the future. We encourage you to periodically review this page for the latest information about cookies set by OPEN CLEANING CO..

8. Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. We do not honor browser requests not to be tracked online (known as “Do Not Track”), but our Cookie Policy describes how you can opt out of receiving cookies.

9. Updating Personal Information

We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact OPEN CLEANING CO.'s Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.

You can review and change your personal information by logging into the OPEN CLEANING CO. Software and visiting your account profile page.

If you delete your User Generated Content (“UGC”), as defined in the OPEN CLEANING CO. Terms of Service, from the OPEN CLEANING CO. Software, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other OPEN CLEANING CO. Software users. Proper access and use of information provided on the OPEN CLEANING CO. Software, including UGC, is governed by our Terms of Service.

10. Contact Us

To exercise any of your rights in connection with your personal information, we kindly ask that you email SUPPORT@OPENMAID.CO with all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures.

If you have any questions (or comments) concerning this Policy, please email our team at SUPPORT@OPENMAID.CO, and we will make an effort to reply within a reasonable timeframe.

Last updated: May 5, 2024